Quality Asset Recovery is
serious about fulfilling its mission. We are committed to the rights of
our clients. These rights include:
- The
right to expect results
- The
right to expect timely and accurate reporting of these
results
- The
right to expect quality effort on their inventory
We
encourage our clients to share with QAR the results they expect us to achieve. Our entire
recovery operation is centered on goals. We re-establish our goals on a
regular basis, create plans to achieve the goals, reward our staff for
accomplishment of goals and celebrate their success. However, if
the goals we set for our staff do not reach your expectations, then we
have provided rewards for performances that do not meet your
standards. Please keep our office aware of your changing
expectations and your operation will have a reason to celebrate with
us.
QAR prepares and mails statements of all payments
(along with our disbursement) received in the previous calendar month on
the 7th of the following month. This arrangement is subject to change by
contract with our clients or, if the 7th is a weekend or holiday, the
statement will be sent the following business day. Our statements are
capable of a variety of configurations. Please do not take the receipt
of your first few statements lightly. Assign someone to review the
information we have included and the format of this report. If we can
improve the way we report these items to you, please communicate this to
our office. Maybe we can help you save time in recording this
information on your records.
The
assets we recover for our clients never become the property of QAR. We consider this an important item
to remember in our efforts to accomplish our mission. We not only
welcome reviews of our efforts but encourage them. In order to limit our
client's investment in reviewing their inventory, we have purchased
technology that will allow them to audit accounts through the Internet.
If you are interested in this type of review, please reserve time to
conduct your review with our office. Normally, a short review can be
done in a few hours and scheduled with a forty-eight (48) hour notice.
At this time, a longer review will require a longer notice period. If
enough of our clients find this to be valuable, we will arrange for more
viewing windows to be available and this scheduling delay may be reduced
substantially.
We are
committed to serve you,
Charlie
Hehn, Vice-President, Quality Asset Recovery,
LLC
