QAR Organization and Effort

Organization and Effort
Fulfilling our Mission

Our mission statement is more than just words. We believe that success in recovering your assets is about effort. We understand that effort without organization and planning is as effective as a bull charging a concrete wall. It may get through to the other side someday, but it will certainly get there quicker if it finds a way around the wall.

Quality Asset Recovery is prepared to handle your business. We can accept your accounts in almost any conventional manner (Tapes, disks, cartridges, e-mail or hard copy). The provided files should contain the demographics of the responsible party and the detail of the charges necessary to produce an itemized bill and must include a print image UB92. The speed of our acknowledgement often is dictated by the amount of effort required to transfer your assignment to our system, but as we process additional assignments we will do everything we can to improve this process. This is not only for your benefit, but time is of the essence when it comes to collecting delinquent inventory. This is every bit as important to us as it is to you.

Successful recovery depends on timing and documentation. We produce and mail the initial notification upon completion of the screening process, and document its completion. When responses to these notices are received we log them into our system and suspend the letter cycle. Appropriate follow-up is conducted and, if no success is achieved, two to four additional notices are sent with intervals of approximately 15 days to the responsible party. These notices normally (unless denied by the client or the balance size) include notification of our intention to list this account against their credit record. Payment of your balance within stipulated periods will avoid this occurrence.

A series of letters is important to recovering delinquent accounts, it is not, however, our primary tool. QAR invests in a predictive dialer to facilitate processing thousands of telephone attempts. We invest in Internet technology to find telephone numbers and addresses. We invest in companies that provide access to many of the nation's electronic databases. We also maintain on-line access to three of the world's largest credit bureaus to assist our staff in collecting your inventory. Most importantly, we invest in quality collectors to get the job done.

The predictive dialer provides QAR with the power to manage your inventory. We are able to track and document the times we make unsuccessful calls and plan the next effort at a time that will have a better chance for success. Constant (harassing) calls are not necessary, a schedule to make certain that each account is worked in an organized manner becomes possible and profitable for both of us.

Every bit as important as achieving successful recovery is managing the inventory within the guidelines established by Federal, State and Local laws. We cannot make a profit without achieving our goals and we will not stay in business without complying with the regulations. To this end, we maintain supervision and review of our staff, we maintain memberships with organizations such as the American Collectors Association and we hire an attorney to make certain that we remain vigilant. In addition, we attend conferences run by Healthcare organizations, credit organizations and collection functions. Finally, we ensure that our staff understands our expectations and requirements through training programs both in-house and from outside organizations.

Our collection process allows us to administer and monitor payment arrangements. The responsible party will be given clear instructions regarding partial payment agreements and this will be documented in the system. Reminder letters are included in the plan to ensure that every effort is made to resolve the account. Several enhancements to the system include use of credit cards, withdrawals directly from a checking account authorized by telephone, and consideration of settlement of balances.

QAR will not agree to settlements without the prior approval of its clients. Some clients have shared their settlement policies with our office and this can provide improved results. Please remember that too liberal of a policy presents potential problems. It is fine to allow QAR to approve certain settlements, but it is also good to become involved in the process when larger accounts (or larger discounts) are involved. The accounts are still your assets!

Finally, it is important to mention that our collection staff is motivated by their results. We provide monthly bonus programs, quarterly commission programs, special event contests and some of our clients provide contests and bonus programs on occasion. Our income is derived by the collection of your assets and, provided a collector exceeds their goal, a portion of our staff's income is determined by their individual success. Quality collectors understand that settlements providing too large of a discount, or a payment arrangement that lasts longer than the circumstances dictate impacts their personal income. This works in your benefit as well as the benefit of QAR. Collections may not be rocket science, but it is hard work. Hard work requires organization and planning to ease the resistance.