Client Services
Fulfilling our Mission

Quality Asset Recovery is serious about fulfilling its mission. We are committed to the rights of our clients. These rights include:

• The right to expect results
• The right to expect timely and accurate reporting of these results
• The right to expect quality effort on their inventory

We encourage our clients to share with QAR the results they expect us to achieve. Our entire recovery operation is centered on goals. We re-establish our goals on a regular basis, create plans to achieve the goals, reward our staff for accomplishment of goals and celebrate their success. However, if the goals we set for our staff do not reach your expectations, then we have provided rewards for performances that do not meet your standards. Please keep our office aware of your changing expectations and your operation will have a reason to celebrate with us.

QAR prepares and mails statements of all payments (along with our disbursement) received in the previous calendar month on the Last day of the following month. This arrangement is subject to change by contract with our clients or, if the last is a weekend or holiday, the statement will be sent.

Our statements are capable of a variety of configurations. Please do not take the receipt of your first few statements lightly. Assign someone to review the information we have included and the format of this report. If we can improve the way we report these items to you, please communicate this to our office. Maybe we can help you save time in recording this information on your records.

The assets we recover for our clients never become the property of QAR. We consider this an important item to remember in our efforts to accomplish our mission. We not only welcome reviews of our efforts but encourage them. In order to limit our client's investment in reviewing their inventory, we have purchased technology that will allow them to audit accounts through the Internet. If you are interested in this type of review, please reserve time to conduct your review with our office. Normally, a short review can be done in a few hours and scheduled with a forty-eight (48) hour notice. At this time, a longer review will require a longer notice period. If enough of our clients find this to be valuable, we will arrange for more viewing windows to be available and this scheduling delay may be reduced substantially.

We are committed to serve you.